Office Policies

We understand that unanticipated events happen in everyone’s life, and that not every appointment will be kept as scheduled. In our desire to be effective and fair to all clients, and out of consideration for our therapists’ time, we have adopted the following cancellation policies:

Please give 48 hours notice when canceling an appointment. Because we are a small business and have limited resources, this allows us the opportunity to schedule another client in your appointment slot.

If you are unable to give us 24 hours advance notice you will be charged a no-show fee for in office appointments up to the dollar amount of your scheduled treatment. This amount must be paid prior to your next scheduled appointment.

No-shows: Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment and future service will be denied until payment is made. Package clients will be charged one session off of their package.

Arriving late: Appointment times have been arranged specifically for you. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for paying for the full session. Out of respect and consideration to your therapist and other clients, please plan accordingly and be on time.

IMPORTANT: During cold and flu season, we ask that you do not schedule or keep an appointment if you are ill. In some cases, you may feel worse the following day. Under these and other similar circumstances, we will accept a cancellation that is less than 12 hours notice and we can reschedule at a later date when you will enjoy your massage.

MINOR CHILDREN POLICY

For clients under the age of 18, we require written consent of the client’s parent or legal guardian before providing massage or bodywork services.

For clients under the age of 16, the client’s parent or legal guardian would need to be in the room while the services are provided.

TAXABLE SERVICES

The New Jersey Sales and Use Tax Act imposes Sales Tax on the retail sale of massage, bodywork, or somatic services that are rendered in New Jersey, except when provided pursuant to a doctor’s prescription.

“Massage, bodywork, and somatic services” means systems of activity of structured touch, which include holding, applying pressure, positioning, and mobilizing soft tissue of the body by manual technique, and use of visual, kinesthetic, auditory, and palpating skills to assess the body for purposes of applying massage, bodywork, or somatic principles.

Such application may, for example, include the use of therapies such as heliotherapy or hydrotherapy, the use of moist hot and cold external applications, and external application of herbal or topical preparations.

The taxability of the services does not depend upon the type of facility where the services are performed. Massage, bodywork, and somatic services are taxable regardless of whether they are performed in a massage-only facility, a clinic, a spa, an athletic facility, or other location unless they are performed by a massage, bodywork, or somatic practitioner pursuant to a doctor’s prescription. See Doctor’s Prescription below.

DOCTOR’S PRESCRIPTION

Charges for massage, bodywork, or somatic services are not subject to Sales Tax if they are performed pursuant to a doctor’s prescription. A “doctor’s prescription” for massage, bodywork, or somatic services means direction by a licensed medical doctor, osteopath, chiropractor, podiatrist, a psychologist with a doctorate in psychology, or dentist for initiation of massage, bodywork, or somatic services for a patient for whom the referring doctor is providing treatment or consultation services within the scope of his or her license. This direction must be in writing and must contain the following: Name of the patient; name and signature of referring doctor; the purpose of the referral; and description of conditions or needs to be addressed by the massage, bodywork, or somatic therapy. Massage, bodywork, or somatic services provided without a doctor’s prescription are taxable.